1. Purpose and contractual relationship
The purpose of these general conditions is to define the terms and conditions of use of the connection service (hereinafter: the " Service ") of persons wishing to benefit from the services (hereinafter: the " Customers ") with taxi drivers, workers with the Yassir chauffeur platform, or a car rental company (hereinafter: " the Intervener with the Yassir chauffeur platform "); these services are provided or made available under the Yassir brand through the Yassir application (hereinafter: " the Application"), in the eligible countries, namely Algeria, Tunisia, Morocco, Canada, France (hereinafter: “ Eligible Countries ”) as well as to define the rights and obligations of the parties in this context. Access to and use of the Services are subject to these Conditions, the E-consumer must read and accept them before accessing and using the Services. The acceptance of these Conditions establishes a contractual relationship between the E-consumer and Yassir . These Conditions expressly replace the previous contracts or agreements concluded between the E-consumer and Yassir. In particular, they are accessible at any time by a direct link on the application and/or the website. They may be supplemented, where appropriate, by conditions of use specific to certain services, such as the conditions governing a particular event or a particular activity or promotion and the said additional conditions will be communicated in the Application and/or the Site. Internet, within the framework of the Services concerned. These additional terms will be added to the present and will be deemed to be part of the Terms for the purposes of the Services concerned, once you accept them. In case of contradiction, the special conditions prevail over these general conditions. Yassir provides you with an intermediary service between the person working with the Yassir chauffeur platform and you, and as such does not acquire the quality or nature of a transport service provider.
2. Who offers the Yassir matchmaking service
The connection service through the Yassir and Yassir chauffeur platform is offered by the following eligible countries: Algeria: EURL Yassir Postal address: Micro activity zone Said Hamdine, lot n°11 Bir Mourad Rais, Algiers Commercial register number: 17B 8994990-00/16 Tax Identification Number (NIF):001716099948978 Statistical Identification Number (NIS): 001716010111763 Email address: support@Yassir.com Customer Support: 021 99 99 99 Morocco : Postal address: 4, rue Rue Lenigrad RCE omlreit floor N°7 Casablanca, Morocco Email address: support@Yassir.ma Customer support customers: +212668117942 Customer support Partner: +212668065229 Tunisia: Postal address: Apartment No. B1, 1 floor, Block B Bis, Kanzet building, Rue du lac Tchad, the shores of lake 1.1053, Tunis, Tunisia Email address: support@Yassir.tn Customer Support: +216 31 190 000 France: Email address: support@Yassir.io Customer Support: +1 (619) 832 – 0550 Canada: Email address: support@Yassir.io Customer Support: +1 (619) 832 – 0550
"Application/Applications" refers to the Yassir and Yassir chauffeur applications developed by Yassir, available on APP STORE for IOS smartphones, and Google Play for Android Smartphones; "Promo Codes" means the promotional codes that give rise to one or more reduction(s) in the benefit of the Account or other advantages related to the Service and/or Services subject to all the additional conditions that Yassir defines for each promotional code; "Account" means the account that must be created in order to access the services offered by the Platform; “Conditions” means these general conditions of use; "Client/E-consumer" means any natural or legal person wishing to benefit from the services (hereinafter: the "Clients") from taxi drivers, speakers with the Yassir chauffeur platform, or a car rental company (here - after: "the Intervener with the Yassir chauffeur platform"); these services are provided or made available under the Yassir brand through the Yassir application, Yassir BUSINESS; “Intervening with the Yassir chauffeur platform” Refers to an intervening party in the context of the distribution circuit of goods and services via digital platforms in accordance with article 10 of the 2019 finance law; "User Content" means the textual, audio and/or visual content and information communicated during your registration, including comments and feedback relating to the Services or Third Party Services, as well as the content and information communicated during requests for assistance and on the occasion of participation in competitions and promotional operations; "Additional Charges" means the charges payable, where applicable, in addition to the rates applicable to the Services in the event in particular of non-compliance with your obligations with regard to the participants with the Yassir chauffeur platform , as described herein . Additional charges are added to the applicable rates, if applicable; “Services” means the services available on the Yassir applications and/or website; "Website" means a dynamic interface available at the address www.Yassir.com; "Prices" means the prices applicable to the Services which will be expressly communicated to you via the Application and/or Website at the time of validation of the corresponding race; "E-payment or electronic means of payment" means any payment instrument, authorized in accordance with the legislation in force, allowing its holder to make local or remote payments through an electronic system.
4. Access to the Application and the Service
The service is accessible, subject to the restrictions provided for on the Yassir application: To any natural person having full legal capacity in accordance with the law in force in the eligible countries to engage under these general conditions. To any legal person acting through a natural person having the legal capacity to contract in the name and on behalf of the legal person. The E-consumer must be at least 18 years old to have a Yassir account, no unaccompanied minor can travel during a race, the Yassir account holder is not authorized to order a race for a person under 18 years old who will not be accompanied by said holder or any other adult during the race.
5. Acceptance of Terms and Conditions
The acceptance of these general conditions is materialized by a checkbox in the registration form of the Yassir application and/or the website. This acceptance can only be full and complete. Any conditional membership is considered null and void. By accepting these General Terms and Conditions, the E-consumer acknowledges that the Yassir and Yassir chauffeur applications are used only in the context of the service provider's online request to the Yassir chauffeur platform for travel from point A to point A. point b. The E-consumer who uses the Yassir and Yassir chauffeur applications for a reason other than that of requesting speakers from the Yassir chauffeur online platform, causing damage to the Yassir company, will be the subject of a complaint to the court. territorially competent.
6. Registration on the website and/or app
Access to the service requires that the E-consumer register on the Yassir application, by completing the form provided for this purpose. The E-consumer is required to provide all the information marked as mandatory ( Name, first name, address and especially the telephone number ). Any incomplete registration will not be validated. Before creating your profile, Yassir must verify your phone number by sending it to one of its suppliers. After verification of the telephone number, the profile of the E-consumer is automatically created (Hereafter: the "Profile"), the latter will have access to a personal space (hereafter: the personal space") which allows him to manage the use of the Service, in the form and according to the technical means that the company deems most appropriate to provide the said Service.
7. Description of Service:
The Service consists of putting the E-consumer in direct contact with a speaker on the company's Yassir chauffeur platform through the Yassir application and/or website, and this, in all the eligible countries mentioned in article 2 hereof. Access to the Service necessarily requires that the E-consumer have a Smartphone and/or a device with internet access (3G and/or 4G connection). The Yassir service is based on a principle of geolocation, if the E-consumer wishes to make a journey, the latter must simply connect to the application. Once done, the E-consumer simply has to enter the destination; the price of the trip is displayed on the screen, the E-consumer can then validate the request by pressing the button: “request a Yassir” . The request is instantly sent to the worker at the Yassir chauffeur platform closest to the position of the E-consumer, once accepted by the latter, the journey can begin. Before boarding the vehicle, the E-consumer must first confirm that it is indeed the vehicle displayed on the application during confirmation by a Speaker with the Yassir chauffeur platform and this, by comparing the following information: – Make and Model of the vehicle; – Vehicle color;
- Vehicle registration; – Personal information of the Intervener with the Yassir chauffeur platform. During a Yassir trip, the Yassir account holder is solely responsible for the behavior of all passengers.
7.1. Service Price
The prices of the service are fixed in advance by the company and are indicated explicitly on the Yassir and Yassir chauffeur application, unless otherwise stated, they are expressed according to the currency of each of the eligible countries mentioned in article 02 hereof, and in all taxes included. The company reserves the right, at its own discretion and according to terms of which it will be the sole judge, to propose promotional offers or price reductions. ➢ For Morocco: Prices are displayed on the app. They comply with the regulations issued by the Wilayas of each of the cities where Yassir operates. In addition to the prices set by the Wilayas, the service charges for the application are as follows: Starting price Base price enacted by the Wilaya + 6.00 MAD Price per minute Price per minute decreed by the Wilaya + 0.50 MAD minimum price Minimum price decreed by the Wilaya + 7.50 MAD The company reserves the right to offer promotional offers or price reductions affecting only its service fees.
7.2. Price-revision :
The price of the Service may be subject to revision by the company at any time, and at its sole discretion. The price of the Service may be subject to revision by Yassir at any time and at its sole discretion. Without having to inform the E-consumer and/or notify him of these modifications. If the E-consumer does not accept the new prices, he must terminate his use of the Service in accordance with the terms provided for in article 16 of these general conditions. Failing this, he will be deemed to have accepted the new rates. ➢ For Morocco Prices may be revised subject to the provisions of article 7.1 above.
7.3. Payment terms
The use of the Yassir application does not give rise to any pricing, in other words the download of the application and the registration are completely free. Depending on each of the eligible countries mentioned in article 02 hereof, the E-consumer may pay for his services according to the following terms: Payment in cash : And this, after each trip made and once arrived at the destination, the E-consumer pays the operator directly to the Yassir chauffeur platform the amount indicated on the application in cash. Online payment: The E-consumer has the possibility of choosing a means of online payment among those offered by the company Yassir to pay for his order at the level of the payment page. In this case, the remittance of the transaction for debiting the E-consumer's account is carried out according to the deadlines for each eligible country mentioned in article 2 hereof. Multi-channel payments are secured by the Center Monétique Interbancaire of each eligible country, which offers a fully secure payment service. The E-consumer guarantees to the Yassir Company that he has the necessary authorizations to use the method of payment chosen by him.
The Service is the subject of invoices which will be communicated by email within 24 hours following the end of a race, the E-consumer can be invoiced either for immediate races, reservations in advance or for the costs cancellation. The invoices he receives will detail the price and the characteristics of the race. ● Dispute invoices Any invoice that is not the subject of any written dispute by the E-consumer within 30 days from the date of dispatch will be deemed to have been accepted by the latter. ● Late payment In the event of late payment, whatever the cause, Yassir will invoice as reminder costs, as well as collection costs.
The E-consumer acknowledges and expressly accepts: That the data collected on the Yassir application and/or website and on Yassir 's computer equipment are proof of the reality of the operations carried out within the framework of these presents; That these data constitute the only mode of proof accepted between the parties, in particular for the calculation of the sums due to Yassir. E-consumers can access their data in their Personal Space.
9. Obligations of the parties:
9.1 . Obligations of the company:
Offer Yassir app free download; Provide an overview page on the Yassir application based on the information provided; Make available to the E-consumer in the Yassir Application an account management service, in particular the history of the trips made; To provide an evaluation and rating service in order to improve the quality of the Service.
9.2. Obligations of the E-consumer:
Without prejudice to the other obligations provided for herein, the E-consumer undertakes to: Do not cancel the race once the Operator at the Yassir chauffeur platform arrives at the meeting point. In the event of cancellation, the E-consumer is required to pay the cancellation costs (as indicated in point 11.4) to compensate the Intervener with the Yassir chauffeur platform ; Not to cause inconvenience, annoyance, nuisance or material damage, whatever their nature, to the Intervener with the Yassir chauffeur platform or to any other party; Keep the vehicle clean; Pay the speaker on the Yassir chauffeur platform the full amount previously displayed on the Yassir application; Take good care of your objects. In case of loss, the company will not be held responsible; Respect the laws and regulations in force and not infringe the rights of third parties or the order audience; Update his information in his personal space in the event of modifications, so that they always correspond to the above-mentioned criteria (Name, first name, Telephone number, …… etc.); Personally use the service and not allow any third party to use it in its place or on its behalf, except to bear full responsibility; Take all necessary precautions to guard against acts of piracy, in particular by configuring computer systems in an appropriate and secure manner, and by regularly installing updated anti-virus software; Provide the company with all the information necessary for the proper performance of the Service.
10. Responsibility of the parties
10.1 . Company responsibility
The company undertakes to provide the Service diligently and according to the rules of the art, it can in no way be responsible for the relations between the Customers and the Intervener with the platform Yassir chauffeur does not intervene in the journeys , their quality, their security, their location, their payment or their schedules, because having the quality of intermediary, the company is committed to an obligation of means to the exclusion of any obligation of result, which the Customers understand, expressly acknowledge and agree; The company undertakes to carry out regular checks in order to verify the operation and accessibility of the application. As such, it reserves the right to temporarily interrupt access to the application for maintenance reasons. Likewise, it cannot be held responsible for the temporary difficulties or impossibilities of access to the application which would have as their origin circumstances which are external to him, cases of force majeure, or which would be due to disturbances of the telecommunications networks; The company cannot be held responsible for content, the authors of which are third parties. Any possible complaint must be directed in the first place to the author of the content in question. Content harmful to a third party may be the subject of a notification to the company, which reserves the right to take the measures described in article 12; The company declines all responsibility in the event of any loss of information accessible in the Customer's personal space, when this loss has been caused by him; The company declines any responsibility in the event of loss of object and/or effect which belongs to you, at the time of the race; The company disclaims all liability in the event of use not in accordance with these conditions of the Service by the Customer, it declines all responsibility in the event of any damage that may result from the unavailability of the Yassir and Yassir chauffeur applications or from A connection problem.
10.2. Responsibility of the E-consumer:
The E-consumer guarantees that all the information he communicates in the registration form is accurate, up-to-date and sincere and is not vitiated by any misleading nature; The E-consumer is informed and accepts that the information entered for the purpose of creating or updating his profile is worth proof of his identity; The E-consumer is informed and accepts that the implementation of the service requires that he be connected to the internet and that the quality of the Service depends directly on this connection, for which he is solely responsible; The E-consumer is solely responsible for content of any kind (editorial, graphic, audiovisual or other, including the name and/or image possibly chosen to identify it on the application) that it disseminates within the framework of the Service (hereinafter referred to as: the "Content"); The E-consumer guarantees to the company that he has all the rights and authorizations necessary for the distribution of this content; The E-consumer is committed to ensuring that said content is lawful, does not infringe public order, morality or the rights of third parties.
11. Special conditions:
11.1 Validation of the request by the E-consumer :
In order to finalize the request, the E-consumer must ensure that he has correctly indicated the starting point and the point of arrival and has clicked on the request a driver button , a confirmation message then appears, with the general conditions and the confidentiality charter of the Yassir application. The E-consumer must then press the Confirm my request button by accepting the general conditions of use of the Yassir application as well as the confidentiality charter.
11.2 In case of delay:
In accordance with the rules of use, the E-consumer is informed that in the event of a delay or incident suffered, he undertakes to contact the Intervener with the Yassir chauffeur platform by telephone to notify him, he also undertakes to inform the company as soon as possible. The E-consumer receives a notification to signal the arrival of the Intervener with the Yassir chauffeur platform at the pick-up location, the start of the waiting period will be invoiced after the arrival of the intervenor with the Yassir chauffeur platform . These costs make it possible to compensate the efforts and the waiting time of the Intervener with the Yassir chauffeur platform . These costs continue to apply until the Intervener with the Yassir chauffeur platform starts the race, they will be invoiced on the next races. In case of no-show, the Intervener with the Yassir chauffeur platform is free to leave and cancel the race after a period of 10 minutes from the sending of the notification. The ' charged waiting time ' feature is available on all Yassir vehicle types ; If the race is canceled and the cancellation costs are charged, the waiting time will not be charged.
11.3 In the event of an incident during the service:
In the event of an incident (traffic accident, theft, assault, etc.) during the service, the E-consumer is invited (as far as possible) to notify the company and to send it any useful information, by all the communication media mentioned in article 02 hereof. The company will take all useful measures if necessary. The company cannot be held responsible in any way whatsoever in the event of a disagreement or dispute between the E-consumer and the Intervener with the Yassir chauffeur platform on the effects and/or objects lost, and/or forgotten by the E-consumer.
11.4 In the event of cancellation of the race request by the Intervener with the
Yassir DRIVER platform: By accepting these general conditions, the E-consumer acknowledges having read: That a minimum waiting period of 20 seconds is necessary for an Intervener with the Yassir chauffeur platform to accept his ride; That once the request has been accepted by the Intervener with the Yassir chauffeur platform , the latter undertakes as soon as possible, respecting as much as possible the duration of arrival at the meeting point with the E-consumer; That the Intervener with the Yassir chauffeur platform is entitled to cancel the race when it is in a case of force majeure or for a reason beyond its control, if the latter has not yet started it; in this case, the E-consumer will be notified either by the Intervener with the Yassir chauffeur platform or by the company, and he will be invited to reformulate another request.
11.5 In the event of immediate cancellation of the reservation by the E-consumer:
Cancellation is free within 10 seconds of the request, and before the Intervener with the Yassir chauffeur platform arrives at the meeting point. After the deadline, the cancellation fees will be charged in the next races. The costs are intended to compensate the Intervener with the Yassir chauffeur platform for a canceled race after they have gone to the meeting point.
11.6 Cancel the reservation:
The reservation of a Speaker with the Yassir chauffeur platform can be canceled at any time up to before the scheduled time of your pick-up without having to pay cancellation fees (even if a Speaker with the Yassir chauffeur platform has already been affected). For last minute cancellations, or in cases where the Intervener with the Yassir chauffeur platform has already arrived at the meeting place indicated by the E-consumer, cancellation fees will also be charged; Waiting and cancellation fees are included on the VTC category and this varies according to the time (Day/Night) and the geographical area, as well as the amount of the race;
The E-consumer has the right to contact Yassir at any time for any information related to its services and products, or for any complaint relating to its latter and this, through its contact details mentioned in article 2, of these general conditions. .
12. Prohibited behavior
By accepting these general conditions of use of the Yassir application, the E-consumer acknowledges having read that it is strictly prohibited to: Use the Yassir application for purposes other than those provided for in these general conditions; – Undermining public order or violating the laws and regulations in force; – To smoke in the vehicle; – Eating in the vehicle; – To insult the Intervener with the Yassir chauffeur platform ; – To commit acts of violence; – To sexually harass the Intervener with the Yassir chauffeur platform ; – To contact the Intervener with the Yassir chauffeur platform outside the application YASIR; – Lack of respect towards the Intervener with the Yassir chauffeur platform ; – To launch fictitious, fraudulent or misleading requests; Any prohibited behavior committed by the E-consumer exposes him to the permanent deletion of his account without notice or compensation.
13. Sanctions for Breaches
In the event of breach of any of the provisions of these general conditions or more generally, violation of the laws and regulations in force by a user, Yassir reserves the right to take any appropriate measure and in particular to: – Suspend without notice the author of the breach from access to the Service; – Delete any content posted on the application; – Notify any authority concerned; – Engage in any legal action, without prejudice to the damages that Yassir may claim before the court with territorial jurisdiction for the damage suffered.
14. Intellectual Property
The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, database, etc.) operated by Yassir within the Yassir application and / or website are protected by all intellectual property rights or rights of database producers in force. Any disassembly, decompilation, decryption, extraction, reuse, copy and more generally, any act of reproduction, representation, distribution and use of one of these elements, in whole or in part, without the authorization of Yassir is strictly prohibited and may be subject to legal proceedings.
15. Personal data
Yassir practices a personal data protection policy, the characteristics of which are explained in the document entitled "Confidentiality Charter", which you are expressly invited to read on the application and/or the website.
16. Third Party Links and Sites
17. Duration of Services, unsubscription
The Services are subscribed for an indefinite period. The E-consumer can unsubscribe from the Service at any time, by uninstalling its application.
Yassir reserves the right to modify these general conditions at any time. The E-consumer will be informed of these modifications by any useful means. If the E-consumer does not accept the modified general conditions, he must unsubscribe from the Service according to the procedures provided for in article 17. If the E-consumer has used the Service after the entry into force of the modified general conditions, he is deemed to have accepted these modifications.
The E-consumer has the right to contact Yassir at any time for any information related to its services and products, or for any complaint relating to its latter and this, through its contact details mentioned in article 2 of these general conditions.
20. Applicable law and jurisdiction
These general conditions are governed by the laws of each eligible country mentioned in article 2 of these general conditions. In the event of a dispute over the validity, interpretation and/or execution of these general conditions, the parties from each eligible country mentioned in article 02 hereof agree to bring the said dispute to the court with territorial jurisdiction.
21. Entry into force
These general conditions will come into force as soon as the E-consumer accepts by pressing the "Accept" field.
SPECIAL CONDITION Yassir ➢ Vehicle types (Car types): Vehicle type (Cartypes) is a new service accessible on the Yassir application, once the E-consumer enters his destination, a list of options will appear at the bottom of the screen, Simply choose the type of vehicle that suits you, each service varies in terms of price according to size and comfort. Some vehicle types are permanent, some are only available for a promotional period, and some are not available in your region.
➢ Land and air medical medical transport: Yassir launches, in partnership with the company Medevac Assistance international, which is a service company specialized in the field of medical and technical assistance, in particular the transport of customers by ambulance, land or air, and which holds all the authorizations and approvals for this activity, the linking service between land and air medical transport. Yassir provides non-emergency and planned transport for clients whose medical condition prevents them from reaching a treatment center by any other means, or who require the skills of an ambulance care assistant during the trip, by means of of its connection platform which will put them in direct contact with Medevac, thanks to the new option Type of vehicle (Car Types). The teams are trained and selected by our partner MEDEVAC as ambulance care assistants and have specialist knowledge of first aid, driving and techniques for moving and handling patients. Services provided: Depending on the urgency of the situation, the state of health of the E-consumer and the itinerary, Yassir in partnership with MEDEVAC can offer different means of transport: ➢ Ground medical transport: ➢ Air medical medical transport: Reservation of land and/or air medical transport: In order for his reservation to be taken into account, the E-consumer must provide all the information necessary for the request, namely in particular the type of transport, the reason for transport, the number of people to be transported, the dates and places of departure and arrival; ● The reservation cannot be made before 2 am; ● The price is likely to be modified from the price displayed at the time of your request and this until the confirmation of the request; ● Prices are calculated according to the type of transport provided and according to the mileage and time; Cancellation of the reservation: The reservation cannot be canceled after the confirmation of the request, cancellation fees may apply and be charged;
➢ Parcel delivery: The purpose of these specific general conditions is to define the terms and conditions of use of the transport and distribution service for mail(s) and/or parcels offered by Yassir; thanks to the new “Vehicle type” option; ➢ The price and delivery time: The price of delivery is calculated according to the destination area, the size and weight of the package; The delivery time is also indicated according to the chosen destination; Payment is made when the parcel is dropped off; ➢ Commitment of the E-consumer: ● The E-consumer expressly undertakes to provide accurate, complete and up-to-date information concerning him and his order (contact details of the sender and recipient, package details, etc.). ● The E-consumer guarantees that the content of his package is legal. ● The E-consumer undertakes to choose appropriate packaging, so that it provides sufficient protection; ● The E-consumer undertakes to give a complete and detailed description of the contents of the parcels; ● All deliveries must be accompanied by a packing slip; ➢ prohibited delivery: – All dangerous products, ammunition, gas, flammable, radioactive, toxic, infectious or corrosive materials, as well as all objects which, by their nature or their packaging, may present a danger to the delivery person, the sender or damage other packages transported, vehicles or third parties; – Jewellery, timepieces, precious stones and metals, coins, checks, currencies, banknotes, financial or transferable securities,
- Animals, – Firearms, weapons of war or collector's weapons, loaded or unloaded, narcotics, psychotropic drugs, works of art, works of art, antiques, publications or audiovisual media prohibited by any applicable law or regulation; – Responses to calls for tenders; -Documents that contain sensitive or personal information; ➢ LIMITATION OF LIABILITY: The E-consumer is responsible for the information given on the delivery note, in particular those relating to the name, address of the recipient and telephone number and/or email address, mandatory information which must be precise, exact and complete to allow distribution under normal conditions. Yassir disclaims all liability in the event of damage or loss of content; Yassir disclaims all liability in the event of loss of material damage caused to the package during transport or non-delivery or in the event of force majeure. Yassir will not be responsible for an incorrect address. ➢ In case of cancellation: The E-consumer can cancel before pick up within one hour; The E-consumer cannot cancel after pick up, cancellation fees may be charged;